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// Shipping
// Returns
// Customer service
// Exchanges


Domestic Shipping

Standard Shipping is FREE on all orders over 399.90 ILS in Israel. Any order below 399.90 ILS will be charged 25.00 ILS for shipping.

Shipping time is 7 business days from day of purchase.

International Shipping

Due to the current global pandemic caused by Covid-19 we are currently suspending all international orders. Once we feel that the situation will allow us to provide sound shipping services internationally we will resume our global shipping thank you and stay safe.


Products must be in the condition you received them in with the original box and/or packaging. If merchandise is not returned in its original box or the box is taped and used to return the merchandise, a 15% restocking fee will be deducted from your refund. Clothing and hats must be unworn, unwashed and undamaged with original tags intact.

From here you have two options.

  • Mail package to: SNEAKERBOX, Beilinson 1 Tel Aviv, Israel, 63502
  • Return the item at one of our store location: Beilinson 1 Tel Aviv, Israel

Customer service

At Sneakerboxtlv.com our goal is to provide you with the customer service that will have you coming back, we strive on making your shopping experience rewarding and safe.

Customer service hours

Sunday through Thursday 10:00 – 20:00
Friday 9:00 – 15:00

Contact Information

Phone: 036026491
Email: [email protected]

After Hours

If you reach Customer Service after hours, please leave your contact information and order number and we will call you back within 48 Hours


If you wish to exchange an item purchased, please contact our Customer Service Department, They will check the availability of the replacement item you are requesting and further explain the steps needed to make the exchange.

Merchandise that is exchangeable can be returned by either mailing to the address above or by bringing it into one of our store locations.