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// Shipping
// Returns
// Customer service
// Exchanges

Shipping

Standard Ground Shipping is FREE in Israel.

Most of the items on our website are located in our warehouse and will ship within 1-2 business days. Delivery to you will take an additional 1-3 days, depending on your location.

Our preferred Carrier is Israel Post. For International orders to the US, EMS or Eco Post will be used, meaning USPS will receive the package and deliver it.  International orders vary. If selected EMS will be used, other wise Eco post.

Continental – ISRAEL

Standard Shipping – Standard Shipping is FREE on all orders in Israel.

Expedited Shipping

We offer expedited shipping for International destinations only, which may be selected as you place your order. The expedited options are EMS. All expedited orders are processed and shipped before 1:00 PM the day after your order is processed.

Returns

Products must be in the condition you received them in with the original box and/or packaging. If merchandise is not returned in its original box or the box is taped and used to return the merchandise, a $30 restocking fee will be deducted from your refund. Clothing and hats must be unworn, unwashed and undamaged with original tags intact.

From here you have two options.

  • Mail package to: SNEAKERBOX, Beilinson 1 Tel Aviv, Israel, 63502
  • Return the item at one of our store location: Beilinson 1 Tel Aviv, Israel

To receive a shipping label, please contact our customer service department at sneakerboxtlvonline@gmail.com

Customer service

At Sneakerboxtlv.com our goal is to provide you with the customer service that will have you coming back, we strive on making your shopping experience rewarding and safe.

Customer service hours

Sunday through Thursday 10:00 – 20:00
Friday 9:00 – 15:00

Contact Information

Phone: 036026491
Email: sneakerboxtlvonline@gmail.com

After Hours

If you reach Customer Service after hours, please leave your contact information and order number and we will call you back within 48 Hours

Exchanges

If you wish to exchange an item purchased, please contact our Customer Service Department, They will check the availability of the replacement item you are requesting and further explain the steps needed to make the exchange.

Merchandise that is exchangeable can be returned by either mailing to the address above or by bringing it into one of our store locations.